Shipping & Delivery

If you spend $60 or more on products with us, you will qualify for free shipping. This means that we will ship your order for free to anywhere in Australia. If your order totals less than $60, we will ship it to anywhere in Australia for just $9!

We process most orders inside 2 business days. Once processed, delivery of your item is subject to the processing times of our delivery partners which can vary. Shipping generally takes between 2 and 5 business days. Delivery to metropolitan areas is generally faster than remote addresses. We aim to process orders as fast as possible and if we foresee a possible delay, we will inform you as soon as possible. You can learn more about our shipping service here.

Currently, you are only able to place an order with us if your shipping address is inside Australia. We are able to quote for shipping internationally though require your address to do so. If you would like your order shipped to another country, please contact us and provide the shipping address where you would like your order sent. We’ll get back to you with a quote as soon as possible.

Upon payment of your order you will receive an email that contains a summary of your purchase along with your payment receipt. Your payment receipt will be attached to this email as a PDF. It is important that you check this email to ensure that you have provided the correct shipping address. If there are any issues, let us know immediately and we’ll help you. Once we have processed your order you will receive another email to let you know that we have shipped your item.

Exchanges and Returns

We provide a 30 day exchange policy. If you’d like to swap your purchase for something else you can email us regarding an exchange. We will then provide you with an address to return your order. Your item must be in brand new condition, in its original packaging and not damaged in any way. Once received and checked, we will happily help you choose a new product. We do not cover postage costs for returning your item but will pay for the shipping of your replacement. Read more about our exchange policy here.

We provide a 30 day returns policy. If you are not 100% happy with your purchase you can email us regarding a refund. We will then provide you with an address to return your order. Your product must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the product price. Refunds will be processed to the same payment method used at checkout. Shipping on returned items is non-refundable. Read more about our returns policy here.

If you’d like a refund or exchange then you will be expected to pay for shipping the item back to us. We do not cover postage costs for returning items.

Payments

We accept a wide range of different payment methods to suit just about everyone. We accept all credit and debit cards with the Visa, Mastercard or American Express logos. You can also pay using your PayPal account. Just select the Paypal option at checkout and process the payment as you would a normal PayPal transaction by entering your Paypal email address and password.

We are very security conscious here at Baby Blankets Boutique. We ensure that every transaction occurs in a safe, secure environment which is why we protect our whole website using the latest SSL technology. All payments made with us are encrypted meaning that your payment details are transmitted safely between servers.

If you use PayPal for your payment, you will be protected by their leading security technology and 24/7 monitoring.

Paypal is an online payment system that provides a safe and secure way of making payments on the internet. Paypal is free to use when buying and setting up an account is very easy. Once you have an account, you just need to enter your email address and Paypal password to make payments. Please remember though that you do not need a Paypal account to make payments with us. We accept a wide range of credit and debit cards at the checkout page.

Once you have made payment with us and this transaction is approved, you will receive an email from us. This email will include a summary of your order and a PDF of your payment receipt. It contains all the information you need for warranty purposes. If you paid for your order via Paypal, you will also receive another receipt from them.

Yes you can use your American Express card on the checkout page just as you would any other card.

We are Australia’s only online store specialising in premium baby blankets. We have dedicated ourselves to focus on just one product that we know and love. You can read more about who we are on our about us page. As for why you should buy your baby blanket from us, well we think there are lots reasons to do so. You can check out some of these here.

Can’t find the answers that you need? You can contact us easily by using the button below.

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